Mr. Maulik Shah is the founder of DeskXpand, A full-fledged ticket management system that comes with the right tools like Omnichannel customer support software to provide a seamless and cost-efficient customer experience. Maulik is a tech enthusiast and writes about the various aspects of the customer support platform.
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  • CEO
  • Lives in Ahmedabad, Gujarat, India
  • From Ahmedabad, Gujarat, India
  • Male
  • Married
  • 06/12/1982
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  • Guide: Selecting the Best eCommerce Helpdesk for Your Business
    A crucial choice will significantly impact your organization in choosing the right eCommerce helpdesk software. Ecommerce customer support software forms the basis of your customer support operations and has the power to either improve or impair your capacity to deliver first-rate help. Your decision can have a big impact on how efficiently your operations run, whether addressing...
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  • Best HR Ticketing System: Everything You Need To Know
    The HR department is the first and the last department that comes in contact with the employees before and after they join the organization. They are there to cater to all the needs and doubts of the employees. They ensure the organization recruits the most appropriate employees for the organization.   In doing so, sometimes, due to human error, some queries go unnoticed. The employee who...
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  • Focus 20% on These Support Emails Tips & Get 80% Results
    For support reps, most of the day consists of emailing customers. A tiny error in the message can impact the overall customer experience. In this article, we help you fix the errors using extremely simple tips. ‍♀️ All you have to do is follow the Pareto principle–80/20 rule! Just put in 20% of the effort. Let’s dive in! Two Cs that always work! When writing emails for customer...
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  • Measuring the quality of your support (not its quantity!) Metrics: Time in Queue, First Response Time, Seconds Since Last Response In case you haven't heard of them, these metrics will help you evaluate the quality of your support experience and provide valuable information.
    Measuring the quality of your support (not its quantity!) Metrics: Time in Queue, First Response Time, Seconds Since Last Response In case you haven't heard of them, these metrics will help you evaluate the quality of your support experience and provide valuable information.
    WWW.DESKXPAND.COM
    Customer Support Metrics (The ONLY Infographic You Need)
    Instead of obsessing over tons of support metrics, here are the top ones that will help you evaluate your support performance!
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  • Finding devoted clients is the key to success in eCommerce. The first step to reaching your goals is to properly handle eCommerce customer care.
    Finding devoted clients is the key to success in eCommerce. The first step to reaching your goals is to properly handle eCommerce customer care.
    WWW.DESKXPAND.COM
    eCommerce Customer Service Decoded
    Success in eCommerce is mostly about finding loyal customers. Handling eCommerce customer service rightly is the first step to achieving your goals.
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  • When parents and students can quickly locate the answers to their questions, it shows that your educational institution really provides a terrific experience. The problem is that responding to query requests is far easier said than done. You require DeskXpand help desk for education if you want to master your support procedure. It makes it simpler for you to expedite enrollments because it enables you to manage incoming queries from a single location. Do more work in less time from now on!
    When parents and students can quickly locate the answers to their questions, it shows that your educational institution really provides a terrific experience. The problem is that responding to query requests is far easier said than done. You require DeskXpand help desk for education if you want to master your support procedure. It makes it simpler for you to expedite enrollments because it enables you to manage incoming queries from a single location. Do more work in less time from now on!
    Help Desk for Education | DeskXpand
    Smoothly handle support-related queries from students and parents with DeskXpand’s help desk for education. Start your 7-day free trial today!
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  • After a sluggish resolution, give fast, context-sensitive responses. Silos-based discussions to seamless collaboration Personalized patient experiences versus more universal ones. DeskXpand makes customer assistance simple by resolving common customer service and support issues!
    After a sluggish resolution, give fast, context-sensitive responses. Silos-based discussions to seamless collaboration Personalized patient experiences versus more universal ones. DeskXpand makes customer assistance simple by resolving common customer service and support issues!
    Healthcare Help Desk Software | DeskXpand
    The first ever one page hospital ticketing system that helps healthcare organizations manage customer support and service processes. From enabling internal collaboration to patient self-service - get started now!
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  • If you can execute great customer service better than anyone else, it can become your largest point of differentiation. That's where we come in. Manage client inquiries from several channels in one location with DeskXpand to guarantee prompt resolution and increased satisfaction. Let us assist you in developing unparalleled customer care experiences!
    If you can execute great customer service better than anyone else, it can become your largest point of differentiation. That's where we come in. Manage client inquiries from several channels in one location with DeskXpand to guarantee prompt resolution and increased satisfaction. Let us assist you in developing unparalleled customer care experiences!
    eCommerce help deskSoftware | DeskXpand
    Managing customer support for your eCommerce business just got easier! Start with DeskXpand’s eCommerce help desk software by taking a free trial!
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  • Think about things more broadly. With each service request, you have the potential to create many opportunities for business growth, from a loyal customer base to a strong brand reputation. Your co-pilot on that journey will be DeskXpand! We help you by providing a more effective method for managing incoming questions that promotes teamwork. Outcome? customer interactions that run more smoothly, and with faster resolution! Please come with us for a trial. ​
    Think about things more broadly. With each service request, you have the potential to create many opportunities for business growth, from a loyal customer base to a strong brand reputation. Your co-pilot on that journey will be DeskXpand! We help you by providing a more effective method for managing incoming questions that promotes teamwork. Outcome? customer interactions that run more smoothly, and with faster resolution! Please come with us for a trial. ​
    Small Business Ticketing System | DeskXpand
    Your quest for the best help desk software for small business ends with DeskXpand. Manage queries, automate workflows and improve support to grow your business.
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  • Broaden your horizons. You have the power to create many opportunities for business growth with each service request, from a loyal customer base to a strong brand reputation. On that journey, DeskXpand will serve as your co-pilot. We help you by providing a better response method to incoming inquiries that promotes teamwork. Outcome? speedier resolution and more seamless client interactions! Please come along for a tryout with you! ​
    Broaden your horizons. You have the power to create many opportunities for business growth with each service request, from a loyal customer base to a strong brand reputation. On that journey, DeskXpand will serve as your co-pilot. We help you by providing a better response method to incoming inquiries that promotes teamwork. Outcome? speedier resolution and more seamless client interactions! Please come along for a tryout with you! ​
    Enterprise Help desk Software | DeskXpand
    Deskxpand’s Enterprise Help desk software is all you need to create remarkable customer experiences for your brand. Start your 7-day Free trial today!
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