The internet is a chosen place for consumers to shop, yet customers experience a lack of personal interaction everywhere. This grows into frustration when they run into issues that do not get solved for weeks. Adding insult to the injury, the customers are not compensated properly even after getting their issues resolved. All this leads to a customer leaving the brand, followed by bad...

Ten best practices for ecommerce customer service to provide a unique customer experience that supports your brand’s voice.

Everything about workflow ticketing systems and how they help organizations and support teams to evolve continuously.Convert your support paradoxes into growth opportunities by implementing agile ticketing system workflows. Here’s everything you need to know about ticketing system workflows and how you can optimize them.

Nine helpdesk automation functionalities that should be a part of your automated ticketing software in 2022.

Find out how the healthcare industry is digitizing day by day. Here’s an in-depth look at the technicalities of how healthcare helpdesk software is helping stakeholders evolve.

Packed with the latest tips and trends, this article cuts through the hype to present the key trends that will shape the businesses of the future. Read to find out 7 things you need to do to excel in your brand’s virtual customer support. Happy Reading :)

We have all had that monotonous task or project that never seems to go away. Every time it pops up, there’s no avoiding it. But what if you could automate it all or at least a part of that task? While it may not always be possible, ticket automation in customer support plays a huge role in maintaining a successful support operation, which is revolutionizing the industry. Helpdesk...

The shift to cloud-based services has shown incredible advancements in the healthcare industry in the past few years. Software as a service (SaaS) has nullified the need for hosted servers and has made information accessible remotely without any constraints. SaaS solutions have also reduced the cost of support and its redundancy. In 2022, SaaS providers facilitate easier collaboration enables...

In 2022, brands aim to be customer-oriented but struggle to know what it actually means, how it works and how they can truly make a difference. As customer experience is dynamic, it keeps evolving continuously with the changes in technology and customer demands. In such a scenario, putting customers at the center of the business is the least that a company can do in today’s world. As...

For any business, customer service excellence is one of the most effective ways to build and sustain a competitive advantage. However, for small businesses, there are arguably more things at stake. When you’re a small business or just starting up, every disappointed customer is potentially a disaster and can cause severe damage to your reputation. On the contrary, every happy customer...