Measuring the quality of your support (not its quantity!) Metrics: Time in Queue, First Response Time, Seconds Since Last Response In case you haven't heard of them, these metrics will help you evaluate the quality of your support experience and provide valuable information.
Measuring the quality of your support (not its quantity!) Metrics: Time in Queue, First Response Time, Seconds Since Last Response In case you haven't heard of them, these metrics will help you evaluate the quality of your support experience and provide valuable information.
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Customer Support Metrics (The ONLY Infographic You Need)
Instead of obsessing over tons of support metrics, here are the top ones that will help you evaluate your support performance!
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