How to Build a Knowledge Base (And Not Get Tired of The Process!) Your support agents might not directly say it, but they feel frustrated.
Sending hundreds of emails, and making dozens of phone calls, your agents are buried under the ocean of tickets. Just like this poor chap.
Self-service knowledge base is the solution you need; to make customer support a breeze for both agents and customers.
But a problem – where do I start? Yes, I know that’s...
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