Top 10 Customer Service Trends to Follow in 2021

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2021-07-15 05:02:26 - Translate -

According to a survey, 85% of experts agree that customer service determines the growth of their business. Especially in 2020, since the pandemic hit the world, customer service departments have been tested like never before. The year put a spotlight on contactless customer service as brands grappled with an influx of complaints and calls. In 2021, tech-oriented customer service has become the...

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