Complaint Management Software: A Must-have in 2021
Providing an excellent customer experience is paramount to a company’s reputation. According to a survey of 15,000 customers by PwC, it was found that 1 in 3 customers will leave a brand they love after just one bad experience, while 92% would completely abandon a company after two or three negative interactions. Another study states that 67% of customer churn is preventable if companies...
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