How Can IVR Improve Customer Experience?

σε πρόσθεσε στο Networking

2022-07-04 10:39:07 - Μετάφραση -

Some of the businesses strongly believe that an IVR is not that helpful. Research conducted has shown that although IVR has been found to be irksome, customers readily welcome short messages. The IVR systems which are existing now are not clear cut and therefore many customers hang up on the call. However customers would be happier with self-service IVR systems that are highly efficient...

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