Knowledge Base Helpdesk for SaaS: Why You Need to Prioritize It NOW

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2022-06-09 12:52:59 - Translate -

Customer support in less time for a SaaS business is an uphill climb. Even more so because you have the business model of recurring revenue. You have to earn back the customer every time. Whether it’s providing troubleshooting or answering a customer query, it’s a win or lose situation. By being proactive in helping them find what they are looking for, you will likely see a spike...

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