10 Important Help Desk Metrics (And Why You Must Measure Them Today)

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2021-12-16 05:33:16 - Translate -

So much data, so little time. We live in a world of big data, where endless amounts of data can be stored in the cloud at a very considerable cost. This may sound great for customer support agents and managers. But too much information and not enough time to sort through it all can be a huge drawback too. It is, therefore, necessary to choose the right customer service metrics. It is crucial to...

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