Service Desk Management: A Complete Guide

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2021-12-01 09:18:06 - Translate -

Twitter aims at empowering users to create and share ideas and information instantly. But internally, at some point in time, at Twitter, the employee communication with the IT team was anything but instant. Alex Stilling, the IT manager, calls this issue “the Black Hole.” Twitter’s internal IT team faced an overwhelming flood of requests when it grew from 900 to 3,600...

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