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NEW QUESTION 46
How many active OpenFrame configurations can you have on an instance?

• A. Unlimited
• B. 0
• C. 1
• D. 2

Answer: A

Explanation:
Reference:
customer-service-management/task/t_CreateAnOpenFrameConfiguration.html

NEW QUESTION 47
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace.
Options are :

• A. True
• B. False

Answer: A

NEW QUESTION 48
What are common types of application record data that are imported during a CSM data migration? (Choose two.)

• A. Accounts
• B. Knowledge Article
• C. Case
• D. Chat

Answer: A,C

NEW QUESTION 49
What is a household entity?

• A. Group of customers that usually share a common address and use services as a group
• B. Group of users that usually share a common address and use services as a group
• C. Group of people that usually share a common address and use services as a group
• D. Group of consumers that usually share a common address and use services as a group

Answer: A

NEW QUESTION 50
......