Everyone knows the role of self-service in customer experience. If there are no self-service resources, a few button clicks can result in long calls and waiting times. This can lead to more frustration if the issues are trivial. Also, it may affect internal support. Suppose your organization doesn’t have an IT self-service portal for your internal teams. In that case, the internal...

Employees, partners, stakeholders, and customers have a crucial role in enterprise success. For their productivity, it’s essential that they can access the right information at the right time, communicate with one another, and streamline business processes. Thankfully, intranet portals are thriving. They help augment bottom lines and improve service with partners and clients. An intranet...

“Alone we can do so little, but together we can do so much” – Helen Keller. This is the motto of businesses today. We are likely to see every business using a partner portal to automate their engagement process in this digital era. However, too often, partner portals fail to deliver the core promise because they lack important features. What are they? How do we know partner...

Every day, thousands of businesses worldwide are boosting productivity, saving costs, and earning better returns by moving from paper-based systems to paperless digital solutions that amplify the daily grind. Document management systems can easily integrate with your existing solution and improve workflow efficiency. But that’s too ‘90s! Integrating multiple third-party solutions...

Since the pandemic has turned every one to work remotely, the need for an online presence has increased. With that, it has become important for businesses to look for web portal software that will allow them to automate tasks, track operations, and significantly increase customer, employee, and partner engagement. But what type of web portal do you need? What will be the development cost? What...

With the implementation of technology for healthcare records, patient portals have become incredibly popular in the past few years. Healthcare organizations are looking to find the best patient portal development companies to develop one, irrespective of their size and specialty. You can think of patient portals as the Swiss Army knives of medical software. They’re unbelievably versatile....

What does great customer service mean to you? It is supporting your customers in all the possible ways on time. For example, when they reach out with a question or problem, answering them instantly. "Please hold while we transfer you. You are valuable to us." This is not what they like to hear. No one wants to be put on hold for a long time. Studies show that 15% of customers hang up after...

Ms. Becky has a travel and hospitality business. She wanted to provide her customers with excellent service by introducing a self-service customer portal. But the results were not as expected. After analyzing, she realized that clarity on customer portal requirements is essential. But, unfortunately, she missed out on the customers’ needs and the essential features for custom portal...

Having a web presence for any business isn’t enough in today’s technology-infused age. A website is the first and foremost requirement to make a

Do you know effective procurement can enhance customer experience? Look at it this way - unless you receive the goods on time, you can't proceed