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How an IVR System Can Take Your Customer Support to the Next Level?IVR systems can streamline customer support and ticketing systems. A business can’t and should overlook customer satisfaction. Customer satisfaction is a crucial factor as not only does it empowers your business with high retention rates but also gives your business a competitive advantage. Moreover, the number of customers calling your business for support queries increases as your...0 Comments 0 Shares 2K Views 0 Reviews
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IVR features1) Cloud or on-site setup2) Inbound and/or outbound services3) Speech recognition4) Self-service5) Text-to-speech6) Integrations7) Dashboard and analytics Reventors Techno Lab is a cloud telephony company that provides IVR service, to get work done efficiently and save time & money.0 Comments 0 Shares 2K Views 0 Reviews
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Why is an IVR system is a Must Have for Businesses?You must have experienced automated recorded message instructions when you have dialed the customer service number of any bank. The message would have asked you to navigate the dial pad and contact a support agent. This is an IVR system or a cloud telephony technology. An IVR system first greets a caller with a welcome message followed by a series of menu options and finally...0 Comments 0 Shares 2K Views 0 Reviews