What is Agent Turnover Rate and What Are the Different Ways to Reduce It at Call Centers? Call centers, as well as any other business, experience high agent turnover rates. In call centers, high agent turnover rates result when employees are unhappy with their working conditions.
As long as employees are given the opportunity to learn new skills, they are likely to stay at their current employers. Call centers are particularly susceptible to this phenomenon. High agent turnover...
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