Designing an Effective Customer Service Training Program: A...

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2024-09-30 13:29:15 - Traduzir -

Designing an Effective Customer Service Training Program: A Comprehensive Guide

Creating an effective customer service training program involves more than just imparting basic skills; it requires a strategic approach to ensure employees are equipped to deliver exceptional service consistently. Here’s a detailed guide to designing and implementing a successful customer service employee training program. 1. Assess Training Needs a. Identify Objectives...

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