Contact Center Analytics Market is Estimated to Witness High Growth...

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2024-08-14 11:50:47 - Translate -

Contact Center Analytics Market is Estimated to Witness High Growth Owing to Rising Adoption of AI-Based Solutions

The contact center analytics market enables contact centers to gather and analyze massive volumes of customer interaction data, both real-time and historic, to help optimize contact center performance and improve customer experience. It offers powerful speech/text analytics, predictive routing, real-time guidance, and performance monitoring to contact center agents, allowing for more...

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