How does automation and self-service in customer service software...

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2024-05-08 09:00:08 - Translate -

How does automation and self-service in customer service software impact agent workload and productivity?

Automation and self-service functionalities have revolutionized the customer service landscape, empowering businesses to streamline operations, enhance efficiency, and deliver exceptional customer experiences. In this article, we'll delve into how automation and self-service features in customer service software impact agent workload and productivity. 1. Reduced Repetitive Tasks: Automation in...

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