How does inbound call center software handle call routing and queuing?

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2024-05-08 08:49:49 - Translate -

Efficient call routing and queuing are essential components of inbound call center operations, ensuring that callers are connected with the right agent in a timely manner. In this article, we'll explore how inbound call center software handles call routing and queuing to optimize customer experiences and agent productivity. Call Routing: Call routing is the process of directing incoming calls...

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