Maximizing Customer Engagement: The Power of Omnichannel Contact Centers An omnichannel contact center integrates multiple communication channels, such as voice calls, emails, live chat, SMS, social media, and messaging apps, into a unified platform. Unlike multichannel contact centers, which operate in silos, omnichannel contact centers provide a seamless and integrated experience for both customers and agents across all channels.
One of the key benefits of...
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