Magento 2 RMA (Return Merchandise Authorization) is a product return & exchange extension that helps to manage return order items for customers. RMA system boosts brand loyalty, customer retention, and satisfaction. Administrators can manage all return processes by using our extension. RMA extension also provides a flexible chat to enable the option for all conversion-related to return products and other sharing information, and add attachment features in the conversion. Dolphin RMA module gives the functionality of the email to customers and admin for every process of RMA. Virtual and downloadable products are not returnable.