We often have to answer all kinds of questions in different situations with automatic answers. But what do we do with tough questions? And isn't every question difficult? Sometimes from one answer you can learn not only important information, but also get to know the person next to you in detail. In this article, we will present a few steps to help you navigate the world of complex and challenging issues. Being able to answer clearly, concisely, and convincingly will only benefit you. Unpleasant questions almost always plague us in business life. At conferences, meetings or talking with a colleague. Sometimes such questions can confuse you or completely confuse your plans, rather than help you achieve your goals. What should be done in this case? Nothing supernatural. You just simply need to be able to correctly answer a difficult question using one of the strategies. These answer options can be applied in any circumstance - at a conference, for telephone conversations, in a face-to-face meeting with a client, etc. They are versatile. Let's look at strategies using the example of Hillary Clinton, when she needed to clarify the situation on a problem that arose in the international foundation, which was founded by her husband, Bill Clinton, and which she did not want to discuss. So, here are 4 steps from Ca Carmina Gallo that will help us answer the unpleasant questions of others. Step 1 Before starting the event, try to find out the most pressing topics recently and prepare answers to questions that you may be asked. So if you are asked to answer, you will be prepared and armed. Perhaps Clinton figured out and waited for a question on the international fund, and prepared for an answer. She was sure what? according to the negative perception of the opposition, its appointment will lead to the problem of a conflict of interest. She knew that when it came to the auto industry, there were always disaffected people and that they would ask uncomfortable questions. Step 2 Understand the type of questions. You may be asked one question and followed by a second, third. Try to provide answers that not only give your listeners understanding, but also prevent them from asking you another question. To do this, it is necessary to prepare detailed answers that will clarify the situation. At the same time, no matter how difficult and unpleasant the question is, strive to ensure that your answer gives the big picture of things. This way, you avoid possible weaknesses elsewhere in the overall theme. Step 3 Whenever possible, answer the question in a sufficiently versatile way. You don't have to answer it as part of the question asked. This way, you will avoid the trap of the questioner. At the same time, you must avoid any reasoning. For example, Hillary structured her speech in such a way that she did not say a word about the International Fund, except that she expressed her satisfaction with a good job. Step 4 In order to find out the key word, listen carefully to the question. This will help you associate it with the right category in which you will find your answer - prepared in advance. Step 5 Answer the question directly, making eye contact with the other person. When answering an unpleasant question, it is not necessary to focus on the question itself, and only then start answering. It is best to look at the categories of questions at the beginning, creating a general answer for each one. This way, you will be fully prepared to respond no matter the difficulty that is presented to you.