it’s my pleasure to invite & interview Abhiraj Bhal UrbanClap CEO & Founder (now known as Urban Company).

Introduction — Abhiraj Bhal is the Urban Company CEO and Co-founder (formerly UrbanClap). Abhiraj Bhal, Varun Khaitan & Raghav Chandra together co-founded Urban Company in November 2014.

UrbanClap was renamed Urban Company in early 2020. Urban Company is a home services marketplace that bridges the gap between professional and trained service providers and consumers who seek high-quality services from the comforts of their homes.

Urban Company has established a global presence in Australia, UAE, Singapore along with several cities in India.

Currently, it is Asia’s largest home services marketplace.

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Hello everyone

Host — Abhiraj thanks for taking the time

Host — The word culture is bandied around all the time what does it take to build a great culture. I was just checking glass door ratings and everybody dreads that.

But Urbanclap/Urban Company has phenomenal ratings so you’ve done something right by everyone what goes into building a great culture for you?

Abhiraj Bhal UrbanClap CEO & Founder:

I think the first is a concept called ownership which is a very core culture pillar for Urban Company.

We like to organize our company in a way that every individual in the company is the owner of something some piece of work some workstream.

Within the company, we do an organization redesign almost every 18 months because we realized that somewhere every 18 months or so the current organization structure is not well suited for ownership at a fast scale.

But we’ve also done it through what I feel very proudly as perhaps one of the best ESOP programs in the country UrbanClap/Urban Company is very generous in our ESOP awards. Urban Company has to date given ESOPs to more than 600 employees and for our current 1200 employees, about 500 of them have ESOPs.

Abhiraj Bhal Urban Company CEO Founder:

We have a very very fair ESOP policy so some things like linear vesting infinite hold period accelerate investing and hares being awarded at face value these are in our opinion very employee-friendly ESOP terms

I think that’s one.

Second I would say Vani a topic that is again fairly close to my heart is the concept of fairness. I think for organizations to do to really scale and do well over time over years it’s very important that team members feel that the organization is fair.

It is fair and it is perceived to be fair both are important and fairness is one thing that is very hard to do to scale especially as a company goes from being a startup to a slightly mature one.

How do you continue to bar raise on talent how do you ensure that the way people are rewarded in the company, performance management compensation, all of your nuts and bolts of your hr systems and processes align to fairness?

Read more here https://nitesh-viswanathan.medium.com/abhiraj-bhal-urbanclap-ceo-founder-now-urban-company-behind-the-scenes-with-kalari-capital-6d4371b587de