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Oracle Knowledge Management 2022 Implementation Professional Sample Questions (Q59-Q64):

NEW QUESTION # 59
Which two features can you use to connect output levels in a report? (Choose two.)

• A. grouping
• B. drill-down links
• C. variables
• D. dashboards
• E. drill-down filters

Answer: B,E

Explanation:
When you use the report and click a drill-down link on the first level of the report, the second output level knows to display only information related to the queue in the row you clicked. For more complex reports, the drill-down filter can be changed.
Reference:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm#FAMUGth_Analytics

NEW QUESTION # 60
Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)

• A. The "CommitAfter" attribute can only be set at the end of the last transaction in a batch request.
• B. If a new transaction is in the batch request after the failed transaction, the transaction will not run.
• C. In a batch request, the server will allow up to 100 transactions.
• D. If bulk CRUD operations are used in a batch operation, the server will only allow for a total of 10,000 objects to be processed.
• E. A batch operation can be used to send multiple heterogeneous operation requests to the server in a single SOAP request.

Answer: D,E

Explanation:
B: Following upper limits are imposed on a given input payload for the Batch operation:
C: Batch sends a set of operations to the server in a single request.

NEW QUESTION # 61
How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?

• A. Console Roles
• B. User groups
• C. Profiles
• D. Views

Answer: B

Explanation:
Administrators can activate search results in Knowledge Advanced so that agents, when searching Knowledge Advanced from an incident, can see only articles relevant to the areas the agents support. The filtering equates user groups with web roles and service level agreements; however, you can only tag articles with user groups.
You configure content visibility for user groups and content processing authentication for external collections using either the Collection Wizard or Collection Form under Manage Collections.
Reference:
Oracle Cloud Knowledge Advanced Implementation Guide, Release February 2018, page 54, page 60

NEW QUESTION # 62
An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
What can be the reason for this?

• A. The user cannot delete the translated document because version numbers between the various localized versions are dependent on each other.
• B. The user cannot delete it because it directly affects the reference document that the translation document is based upon.
• C. The user cannot delete the translated document; you have to remove it from the user's access by unpublishing a version.
• D. The user needs Admin permission to delete the translated document.

Answer: C

Explanation:
You cannot delete translated documents; you can remove them from user access by unpublishing a version.
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page

NEW QUESTION # 63
You notice that when a customer searches with the word "mobile", there are irrelevant answers showing under "Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

• A. Remove irrelevant answers from manually related answers.
• B. Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
• C. Delete irrelevant answers from sibling answers.
• D. Remove Related Answer Widget from the Customer Portal.
• E. Block irrelevant answers from learned links.

Answer: B,C

Explanation:
A: A stop word is a certain term that you don't want to be used in the scoring of all search results.
D: A meta-answer is a collection of related answers that are all associated with the same products and categories. These related answers are called sibling answers, and that relationship is defined on the CX Console, not on the accessibility interface.
Reference:
https://www.oracle.com/assets/knowledgebase-search-effectiveness-1607920.pdf

NEW QUESTION # 64
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