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NEW QUESTION 27
The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity Order Line Items once an Opportunity is Closed/Won for a sales team user story.
During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?

• A. Draft a list of test cases and scripts and choose "Run flow as another user'' to debug the flow as a sales team user to identify and fix bugs.
• B. Collaborate with the admin and a power user to test the flow for scalability, robustness, and maintainability in a sandbox.
• C. Choose subject matter experts as testers and prepare a sandbox with quality test data, test cases, and scripts that match real-world scenarios.

Answer: C

NEW QUESTION 28
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:

What should the BA do?

• A. Proceed with the workshop as scheduled with the stakeholders who are available.
• B. Hold a one-on-one diagram session with each stakeholder before the workshop.
• C. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.

Answer: A

NEW QUESTION 29
A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?

• A. Estimating the project cost
• B. Building solution design consensus
• C. Validating current processes

Answer: C

NEW QUESTION 30
A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?

• A. Very detailed-It should be prescriptive for new users following an unfamiliar process.
• B. Simple-A high-level overview of the process is sufficient to show a new user experience.
• C. Somewhat detailed-Since the process will be repetitive, new users will learn and remember the details.

Answer: B

NEW QUESTION 31
The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. The development team has recommended that the BA use a DevOps tool as an alternative.
What are the benefits of using a DevOps tool in this situation?

• A. Tracks changes in real time and provides a single source of truth
• B. Tracks changes for the testing team and provides access to user stories
• C. Tracks changes on a daily basis and provides a history of changes

Answer: C

NEW QUESTION 32
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