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NEW QUESTION 44
Which definition of customer success is true?

• A. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
• B. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
• C. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.
• D. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.

Answer: A

Explanation:
Explanation/Reference: https://www.gainsight.com/guides/the-essential-guide-to-customer-success/

NEW QUESTION 45
Which list of components of a Customer Success Quarterly Success Review is common?

• A. results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter
• B. results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter
• C. results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter
• D. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

Answer: C

NEW QUESTION 46
Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company.
Which two opportunities can lead to advocacy? (Choose two.)

• A. green health scores over intermittent time periods
• B. successful contract renewal
• C. moments of success when the customer acknowledges progress
• D. continuing results based on unexpected value
• E. results that are not measurable

Answer: B,C

NEW QUESTION 47
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