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NEW QUESTION 52
Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidents in a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

• A. Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
• B. Rename the Platinum SLA, change the total incident value to 100, and save it.
• C. In the Platinum SLA modify the total incident count to 100 and save it.
• D. Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.

Answer: C

Explanation:
After you define an SLA policy, you might need to view it, modify it, disable it, duplicate it, or delete it.
To Modify an SLA Policy
Reference:
https://docs.oracle.com/cd/E26854_01/doc.121/e26585/alerts004.htm#CIHGIFIH

NEW QUESTION 53
In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: D

Explanation:
Estimated Improvement. This is a numeric value that represents the positive or negative change Generally, when more answers with higher click-throughs are promoted, or moved up the result list, the tuning had a positive impact. When more answers with lower click-throughs are moved up the result list, this can indicate that the tuning had a negative impact.
Reference:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_Analyzing_Tuning_Impact_on_Similar_Questions_aa1030048

NEW QUESTION 54
What two factors are responsible for ranking of an answer? (Choose two.)

• A. display position
• B. solved count based on customer activity
• C. number of answers linked to that answer
• D. number of searches for that answer article

Answer: A,D

Explanation:
The answers your customers search for are sorted so the ones that are expected to be most useful are listed first. Three techniques are used to automatically rank and organize answers.
Reference:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FACAI/AdministeringAccessibility-4.htm

NEW QUESTION 55
Which action can be performed on published reports?

• A. add page breaks
• B. enable drill-down links for report levels
• C. modify report permissions
• D. activate run-time selectable filters

Answer: D

Explanation:
A docked filter is a run-time selectable filter or output variable that is added to the top of a report. Docked filters let report users select different run-time filter values and output variables in the report, bypassing the Search window.

NEW QUESTION 56
Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)

• A. Product/Category
• B. Display Position
• C. Access Level
• D. Attachments
• E. Summary
• F. Status
• G. Keywords
• H. Assigned account value

Answer: A,C,D,F,G

Explanation:
In order for answers to appear on the customer portal, the Status, Access Level, Language, Product, and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal.
Reference:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm

NEW QUESTION 57
......

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