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NEW QUESTION 49
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. Routing rules can be applied to warranties.
• B. The system can be set up so that certain incident categories are not covered.
• C. When an agent creates a ticket with a registered product, the warranty is automatically determined.
• D. The agent is prompted to upsell a warranty to the customer.

Answer: B,C

NEW QUESTION 50
Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.

• A. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
• B. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
• C. Scoping is automatically generated by the system based on your fine-tuning decisions.
• D. The activity list is automatically generated by the system based on your scoping decisions.

Answer: B,D

NEW QUESTION 51
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. Activate Create Contracts in Detail View
• B. Activate Service Contract Management in Scoping
• C. Use Fine Tuning to manage the numeric range for contracts
• D. Use Fine Tuning to activate Service Contract Management

Answer: B,C

NEW QUESTION 52
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

• A. Use the Subticket tabstrip to add a ticket.
• B. Maintain the ticket hierarchy.
• C. Define a multi-step approval process.
• D. Select the relevant scoping item.
• E. Execute an action for grouping tickets.

Answer: A,B,D

NEW QUESTION 53
What is required to set up the organizational structure correctly?

• A. The root node/uppermost node must be defined as a service organization.
• B. The root node/uppermost node must be defined as a company.
• C. The root node/uppermost node must be defined as an enterprise.
• D. The root node/uppermost node must be defined as a sales organization.

Answer: B

NEW QUESTION 54
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