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Download SAP Certified Application Associate - SAP Service Cloud 2011 Exam Dumps

NEW QUESTION 33
Which objects can be used within ticket creation to automatically determine the registered product?

• A. Warranty
• B. Product
• C. Installed Base
• D. Installation Point

Answer: D

NEW QUESTION 34
What can the service categories in the service catalog be used for? Note: There are 3 correct Answers to this question.

• A. Determining fine-tuning settings
• B. Controlling validity of the service catalog
• C. Reporting
• D. Determining service level assignments
• E. Controlling responsibility

Answer: C,D,E

NEW QUESTION 35
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in?
Note: There are 3 correct answers to this question.

• A. Create an e-mail template for responses.
• B. Create an account with the e-mail address of the customer.
• C. Set up service categories and service catalogs.
• D. Set scoping questions and outgoing e-mail details in fine-tuning.
• E. Configure the e-mail address in the communication channel.

Answer: B,D,E

NEW QUESTION 36
Which item can be assigned to organizational structures, team assignments, and workflow rules?

• A. Business user
• B. Service agent
• C. Employee
• D. Business role

Answer: A

NEW QUESTION 37
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.

• A. Set up an approval process.
• B. Create a customer and assign an e-mail address.
• C. Define a template.
• D. Activate Live Activity Configuration.

Answer: B,C

NEW QUESTION 38
......

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