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NEW QUESTION 22
Universal Containersrequires that users have the ability to view specific cases, as determined by the product type field on the case. An email should be sent to the users when a case to which they have access is created or closed. What should a consultant recommend to meet these requirements? (Choose 2)

• A. Case teams
• B. Escalation rules
• C. Auto-response rules
• D. Workflow rules

Answer: A,D

NEW QUESTION 23
Universal Containers allows Agents to work remotely using a company -provided laptop, but does NOT control the qualityof their internet service. Agents must be able to use live agent functionality remotely. Which two options should a Consultant recommend to ensure Agents can efficiently use this functionality? Choose 2 answers

• A. Allow the user to log into Live Agent from multiple browsers.
• B. Coach users on minimizing open console tabs.
• C. Ensure each laptop has a modern browser installed.
• D. Add additional components to the Lightning console.

Answer: B,C

NEW QUESTION 24
Universal Containers is evaluating whether to implement On-Demand Email-to-Case or Email-to-Case and needs to ensure the solution selected will meet its requirements.
Which customer requirement would require the use of Email-to-Case?

• A. Accepts attachments from emails
• B. Accepts email attachments larger than 10 MB
• C. Handles more the 10,000 emails a day
• D. Requires the use of Transport Layout Security (TLS)

Answer: B

NEW QUESTION 25
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