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NEW QUESTION 44
When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.
How should this issue be resolved?

• A. Create a separate entitlement process associated to the work order object.
• B. Make sure the case entitlement record is being shared with the service resource.
• C. Add work order milestones after the case milestones to the entitlement process.
• D. Ensure the work order entitlement is related to the same process as the case entitlement.

Answer: A

NEW QUESTION 45
which configuration can universal containers use to brand the field service lightning mobile app?

• A. Company colours
• B. Company address
• C. Company style sheets
• D. Company logo

Answer: D

NEW QUESTION 46
Universal Containers (UC) uses Salesforce to track the following customer data:
1. Leads,
2. Contacts
3. Accounts
4. Cases
Salesforce is considered to be the system of record for the customer. In addition to Salesforce, customer data exists in an Enterprise Resource Planning (ERP) system, ticketing system, and enterprise data lake. Each of these additional systems have their own unique identifier. UC plans on using middleware to integrate Salesforce with the external systems.
UC has a requirement to update the proper external system with record changes in Salesforce and vice versa.
Which two solutions should an Integration Architect recommend to handle this requirement?
Choose 2 answers

• A. Design an MDM solution that maps external ID's to the Salesforce record ID.
• B. Store unique identifiers in an External ID field in Salesforce and use this to update the proper records across systems.
• C. Locally cache external ID'S at the middleware layer and design business logic to map updates between systems.
• D. Use Change Data Capture to update downstream systems accordingly when a record changes.

Answer: A,D

NEW QUESTION 47
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