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NEW QUESTION 30
Which of the following is a condition for matching rules?

• A. Agent domain
• B. Assignment
• C. Specific case attributes
• D. Switching

Answer: B

Explanation:
Reference:
customer-service-management/concept/case-assignment-matching-rules.html

NEW QUESTION 31
Which of the following are channels? (Choose two.)

• A. Article
• B. Chat
• C. Contacts
• D. Web

Answer: B,D

NEW QUESTION 32
Information in the Case Field 'Contact' is copied to which Incident Field?

• A. Contact
• B. User
• C. Caller
• D. Customer

Answer: A

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/csm-integration-sm-incident.html

NEW QUESTION 33
......