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NEW QUESTION 36
Universal Containers has built a custom Visualforce page called "Knowledge" that is used internally to access Classic Knowledge.
Which two steps must be taken to ensure theVisualforce page continues to work after migrating to Lightning Knowledge?
Choose 2 answers

  • A. Remove Apex code references to the Article RecordType field.
  • B. Rename the Visualforce pageto "Lightning Knowledge"
  • C. Remove Apex code references to the ArticleType field.
  • D. Configure the Visualforce page to use the Lightning Design System.

Answer: B,D

 

NEW QUESTION 37
What method can NOT beleveraged to capture Cases in addition to via the Case tab?

  • A. Self Service Portal
  • B. Email to Case
  • C. Chatter feeds
  • D. Customer Portal

Answer: C

 

NEW QUESTION 38
A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) to ensure that its customer support service center is profitable. Which three metrics can be used to help executivemanagement understand service center costs? Choose 3 answers

  • A. All Cases by Customer
  • B. All open cases by Channel
  • C. All open Cases by Priority
  • D. All Cases closed Month-to-date
  • E. Case resolution time

Answer: B,C,E

 

NEW QUESTION 39
In the telesales contact center, Universal Containers has three-step and five-step order process, contingent on the type of product solD.Which approach should be used to optimize the order process? Choose 2 answers

  • A. Organize the fields on the page layout to match each process
  • B. Use Visualforce to create a wizard for each process
  • C. Createa custom object for each step in the process
  • D. Use Visual Workflow to streamline the process

Answer: A,D

 

NEW QUESTION 40
A new customer to Salesforce is considering implementing a customer portal. The customer has millions of users and plans to evaluate a high-volume customer portal.
What is a key consideration when configuring a customer portal?

  • A. Users can be part of a case team
  • B. Users can download and view content
  • C. Users cannot own records
  • D. Users are not associated with a role in the hierarchy

Answer: D

 

NEW QUESTION 41
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