Cisco 500-442 Valid Exam Dumps, Exam 500-442 Vce Format

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NEW QUESTION 54
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

  • A. log in to CCE admin
  • B. view Team gadget in Finesse
  • C. answer Calls from Skill groups and PQs
  • D. CUCMAPI
  • E. CUC login

Answer: B,C

 

NEW QUESTION 55
What are two parts of a Single Sign-on message flow? {Choose two.)

  • A. IdP provides a login page for authenticating the user
  • B. IdS detects the user has an invalid access token
  • C. IdS detects the user has a valid access token
  • D. IdS provides a login page for authenticating the user
  • E. Browser issues PUT of the Finesse desktop with an access token

Answer: A,D

 

NEW QUESTION 56
What are two descriptions for the Agent Targeting Rule? (Choose two.)

  • A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
  • B. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
  • C. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
  • D. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
  • E. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).

Answer: B,D

 

NEW QUESTION 57
What are two tools an Agent Desktop Admin Role can access? (Choose two.)

  • A. Workflow
  • B. Config Manager Tools
  • C. Call Trace
  • D. Reason Code
  • E. Script Editor

Answer: C,D

 

NEW QUESTION 58
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