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NEW QUESTION 54
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

• A. log in to CCE admin
• B. view Team gadget in Finesse
• C. answer Calls from Skill groups and PQs
• D. CUCMAPI
• E. CUC login

Answer: B,C

NEW QUESTION 55
What are two parts of a Single Sign-on message flow? {Choose two.)

• A. IdP provides a login page for authenticating the user
• B. IdS detects the user has an invalid access token
• C. IdS detects the user has a valid access token
• D. IdS provides a login page for authenticating the user
• E. Browser issues PUT of the Finesse desktop with an access token

Answer: A,D

NEW QUESTION 56
What are two descriptions for the Agent Targeting Rule? (Choose two.)

• A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
• B. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
• C. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
• D. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
• E. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).

Answer: B,D

NEW QUESTION 57
What are two tools an Agent Desktop Admin Role can access? (Choose two.)

• A. Workflow
• B. Config Manager Tools
• C. Call Trace
• D. Reason Code
• E. Script Editor

Answer: C,D

NEW QUESTION 58
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