Cloud telephony refers to the use of internet-based telecommunications services, rather than traditional telephone systems. With cloud telephony, phone systems and services are hosted on remote servers, accessed through the internet. This allows for increased flexibility and scalability, as well as cost savings, as there is no need for businesses to invest in and maintain expensive on-premises hardware. Cloud telephony solutions can include virtual phone numbers, automatic call distribution, voicemail, call recording, and more. It can also include IVR(Interactive Voice Response) which allows customers to interact with a computerized system using voice commands and DTMF tones input via keypad to access information and perform various tasks.

Cloud telephony providers are companies that offer cloud-based telecommunications services to businesses. These services can include virtual phone numbers, automatic call distribution, voicemail, call recording, and more. Cloud telephony providers typically offer a pay-as-you-go model, which allows businesses to only pay for the services they use. This can help reduce costs, as businesses do not need to invest in and maintain expensive on-premises hardware.

Popular cloud telephony providers include:

1. Office 24by7

Office 24by7 is the best Cloud telephony service in India. They offer a range of Cloud telephony solutions including virtual numbers, IVR systems, call center software, and more. Their solutions are designed to help businesses improve customer engagement and increase sales. Office24by7 is known for their 24x7 customer support and their solutions are suitable for small, medium and large businesses. Some of the key features of their services include:

Virtual numbers: Office 24by7 provides virtual numbers that can be used to make and receive calls in any location.

IVR: Office24by7's IVR system allows customers to interact with a computerized system using voice commands and DTMF tones input via keypad to access information and perform various tasks.

Call center software: Office24by7's call center software includes features such as automatic call distribution, call recording, and real-time reporting.

CRM integration: Office24by7's solutions integrate with different CRM software to provide a unified view of customer interactions.

24x7 customer support: Office24by7 offers 24x7 customer support to help customers with any issues they may have.

It is a well-known cloud telephony provider in India, with a good reputation in the market, and considered one of the best cloud telephony providers in India.

2.Exotel

Exotel is a popular cloud telephony service provider in India, known for its innovative and reliable services. They have a cloud-based platform that allows businesses to manage and route calls, set up IVR, and run call centers. It also offers features like call forwarding, call recording, and analytics, among others. Exotel's solutions are designed to help businesses improve customer engagement and increase sales. The company's flexible pricing model enables customers to pay only for the services they use and its 24x7 customer support helps customers with any issues they may have.

3.Knowlarity

MyOperator

MyOperator is a cloud telephony service provider that was founded in 2013 in Delhi, India. The company offers a cloud-based platform that enables automated call handling and makes business-customer communication more advanced and secure. MyOperator's services include call tracking, call reports, call recording, IVR solutions, and more. The company's solutions are designed to help businesses improve customer engagement and increase sales. The company's flexible pricing model enables customers to pay only for the services they use and its 24x7 customer support helps customers with any issues they may have.

4.CallHippo

CallHippo is a popular Indian VoIP (Voice over Internet Protocol) service provider based on the cloud. It was founded in 2013 and uses cloud computing to offer internet-based telephony networks for companies. The company's solutions are designed to help businesses improve customer engagement, increase sales and productivity. CallHippo is known for its ease of use, cost-effectiveness, and its ability to analyze calls through recordings, employee productivity, and customer acquisition cost.

It offers a range of features including contact management, call recording, third-party integrations, reporting, and statistics, and more. It also provides a flexible pricing model that enables customers to pay only for the services they use and its 24x7 customer support helps customers with any issues they may have.

5.Ozonetel

Ozonetel was founded in 2007 by a team of technologists and it's one of the earliest platforms to provide Cloud telephony solutions in India. The company's cloud-based telephony solutions support various agents around the world. Ozonetel provides all the necessary tools that ensure agent productivity and improved customer experience.

It offers a range of modern solutions including auto-dialers, dashboards with live call monitoring, AI-enabled omnichannel solutions, complete call center solutions, and more. Ozonetel is known for its flexibility, scalability, and reliability, which makes it a suitable solution for businesses of all sizes. The company provides a flexible pricing model, which enables customers to pay only for the services they use and its 24x7 customer support helps customers with any issues they may have

6.Wrapping it up

Every business, regardless of size, requires a reliable and effective communication strategy. It might be challenging to find someone to answer calls around-the-clock. So, every firm should take use of Cloud telephony solutions. This improves productivity and dependability while also making the process more cost-effective.

Office 24by7 is the best cloud telephony service provider in India. They have a good reputation in the market and are considered one of the best cloud telephony providers in India.

Contact no : +91 7097171717

Email          : sales@office24by7.com