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NEW QUESTION 41
Which two activities support Customer Success planning? (Choose two.)

• A. KPI tracking
• B. service delivery program management
• C. service ticket tracking
• D. adoption barrier identification
• E. quality control

Answer: B,D

NEW QUESTION 42
Which Qprovides the best information to use to define customer success factors?

• A. What are your business objectives for this project/initiative?
• B. What tools are you looking for, to better measure your ROI?
• C. Which Cisco products best fit your goals?
• D. What services do you need?

Answer: A

NEW QUESTION 43
The customer wants to increase the number of services in their portfolio and improve the time to launch these services.
Which two business outcomes are appropriate? (Choose two )

• A. employee satisfaction
• B. time to market
• C. cost efficiency
• D. business growth
• E. sustainability

Answer: A,E

NEW QUESTION 44
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

• A. Implement staff Super Users to provide feedback
• B. Measure the number of complaints raised by students
• C. Combination of tailored surveys and IT tools-based metrics
• D. Twice yearly student and staff surveys with two

Answer: B

NEW QUESTION 45
What is a barrier to adopting software tools?

• A. organization size
• B. limited resources
• C. recurring cost
• D. commercial decision

Answer: B

NEW QUESTION 46
......

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