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NEW QUESTION 31
A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

• A. /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
• B. /var/log/Avaya/dcm/pu/CSCService/CSCService.log
• C. /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
• D. /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log

Answer: D

NEW QUESTION 32
Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

• A. It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.
• B. It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.
• C. It can be set to a RONA VDN number.
• D. It can be set to a Routing VDN number.

Answer: A

NEW QUESTION 33
When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

• A. Verify If you can launch the Omnichannel Administration Utility successfully.
• B. Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
• C. Check if you get a PING response from Avaya Control Manager Server from Web Server.
• D. Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration

Answer: D

NEW QUESTION 34
During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

• A. Email Service
• B. Agent Controller
• C. UCM Spaces
• D. Omni channel Database

Answer: B

NEW QUESTION 35
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

• A. The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
• B. The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
• C. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
• D. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.

Answer: D

NEW QUESTION 36
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