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NEW QUESTION 41
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

• A. Administrative Scripts
• B. Routing Scripts
• C. Dialed Numbers
• D. Agents
• E. Deleted Objects

Answer: B,C

NEW QUESTION 42
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

• A. Administration Audit Report
• B. Real-time Report
• C. Call Routing Reports
• D. TCP/IP disconnect reports
• E. Historical Report

Answer: A,E

NEW QUESTION 43
How many clusters of Finesse will a single PG support?

• A. two
• B. four
• C. three
• D. one

Answer: D

NEW QUESTION 44
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

• A. configure Agent Route Groups
• B. configure the Administrators
• C. configure Agent Desk Settings
• D. configure Route teams and Skill targets
• E. configure Skill groups and Skill targets

Answer: A,E

NEW QUESTION 45
In Finesse, how are different gadgets enabled for specific team members?

• A. Ask the supervisor to add the gadget to the agents desktop.
• B. Only the same type and configuration of gadgets are supported for all users.
• C. Ask an administrator to configure the team with a custom layout.
• D. Ask the agent to add the gadget to his desktop after launching Finesse.

Answer: D

NEW QUESTION 46
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