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NEW QUESTION 41
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
- A. Administrative Scripts
- B. Routing Scripts
- C. Dialed Numbers
- D. Agents
- E. Deleted Objects
Answer: B,C
NEW QUESTION 42
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
- A. Administration Audit Report
- B. Real-time Report
- C. Call Routing Reports
- D. TCP/IP disconnect reports
- E. Historical Report
Answer: A,E
NEW QUESTION 43
How many clusters of Finesse will a single PG support?
- A. two
- B. four
- C. three
- D. one
Answer: D
NEW QUESTION 44
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)
- A. configure Agent Route Groups
- B. configure the Administrators
- C. configure Agent Desk Settings
- D. configure Route teams and Skill targets
- E. configure Skill groups and Skill targets
Answer: A,E
NEW QUESTION 45
In Finesse, how are different gadgets enabled for specific team members?
- A. Ask the supervisor to add the gadget to the agents desktop.
- B. Only the same type and configuration of gadgets are supported for all users.
- C. Ask an administrator to configure the team with a custom layout.
- D. Ask the agent to add the gadget to his desktop after launching Finesse.
Answer: D
NEW QUESTION 46
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