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NEW QUESTION 41
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

  • A. Administrative Scripts
  • B. Routing Scripts
  • C. Dialed Numbers
  • D. Agents
  • E. Deleted Objects

Answer: B,C

 

NEW QUESTION 42
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

  • A. Administration Audit Report
  • B. Real-time Report
  • C. Call Routing Reports
  • D. TCP/IP disconnect reports
  • E. Historical Report

Answer: A,E

 

NEW QUESTION 43
How many clusters of Finesse will a single PG support?

  • A. two
  • B. four
  • C. three
  • D. one

Answer: D

 

NEW QUESTION 44
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

  • A. configure Agent Route Groups
  • B. configure the Administrators
  • C. configure Agent Desk Settings
  • D. configure Route teams and Skill targets
  • E. configure Skill groups and Skill targets

Answer: A,E

 

NEW QUESTION 45
In Finesse, how are different gadgets enabled for specific team members?

  • A. Ask the supervisor to add the gadget to the agents desktop.
  • B. Only the same type and configuration of gadgets are supported for all users.
  • C. Ask an administrator to configure the team with a custom layout.
  • D. Ask the agent to add the gadget to his desktop after launching Finesse.

Answer: D

 

NEW QUESTION 46
......

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