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NEW QUESTION 32
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers

• A. Configure Service Contracts.
• B. Create an Entitlement Process.
• C. Enable Work Orders.
• D. Set up Milestones.

Answer: B,D

NEW QUESTION 33
Universal Containers 'IT policy prevents third-party software from being installed on employee computers. However, the VP of Service has asked that cases be automatically created from customer emails.
What solution should a consultant recommend?

• A. On-Demand Email-to-Case
• B. Email-to-Case
• C. An AppExchange package
• D. web-to-Case

Answer: A

NEW QUESTION 34
Cloud Kicks (CK) has recently started using Entitlements within its support process. However, CK has found many cases with inaccurate dat a. As many Entitlements are similarly named, service agents are selecting Entitlements that are not associated with the Account assigned on the Case.
What is the recommended method to meet the requirements?

• A. Approval Process
• B. Auto-Add Milestones
• C. Lookup Filter
• D. Cross-Object Formula

Answer: B

NEW QUESTION 35
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