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NEW QUESTION 29
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 2 as an Excluded Resource.
- B. Assign Contractor 1 and 2 different capacities for repair work.
- C. Assign Contractor 1 as a Preferred Resource.
- D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
Answer: D
NEW QUESTION 30
Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?
- A. Cases Only
- B. Parent/Child Work Orders
- C. Cases and Work Orders
- D. Work Orders only
Answer: B
NEW QUESTION 31
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers
- A. Reduced Overtime per Work Order.
- B. Reduced Travel Time per Work Order.
- C. Reduced Work Orders per Shift.
- D. Reduced Absences per Employee.
Answer: A,B
NEW QUESTION 32
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
- A. Only the Primary Assets related list on the Asset object
- B. Both the Primary Assets and Related Assets related lists on the Work Order object
- C. Both the Primary Assets and Related Assets related lists on the Asset object
- D. Only the Primary Assets related list on the Work Order object
Answer: C
NEW QUESTION 33
Universal Containers' (UC) Technicians often report seeing competitor's assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?
- A. Use a Macro to create a competitor Asset Record on the Field Service mobile app.
- B. Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.
- C. Manually create a competitor's Asset Record on the Field Service mobile app.
- D. Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.
Answer: B
NEW QUESTION 34
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