2023 MB-220 Test Dumps | Valid Microsoft MB-220: Microsoft Dynamics 365 Marketing Functional Consultant 100% Pass

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NEW QUESTION 21
When creating customer journeys the correct steps must be followed in order to ensure the results you receive are as expected.
Which five actions are required, in sequence, to create a complete customer journey? (Choose five.) To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
MB-220-beae441affa4709dee102f8b2d25a049.jpg

Answer:

Explanation:
MB-220-086205956971ac873c868b753d218945.jpg
Explanation:
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/create-simple-customerjourney

 

NEW QUESTION 22
MB-220-4ec92eedcde0204ad72fd0315314fc07.jpg
You are a marketing professional.
You need to create a subscription center marketing page that will include a subscription list you have already
created. The marketing page will be reviewed by a colleague.
Which three actions should you perform in sequence, to create a Subscription center form? To answer, move
the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:
MB-220-2816a877b839580bee4664f9f4b0bcbf.jpg
Explanation
MB-220-96ece3e9b942cef108033cfb93efe697.jpg
Reference:
https://docs.microsoft.com/en-us/dynamics365/marketing/set-up-subscription-center

 

NEW QUESTION 23
You create a customer survey. Contoso wants to make sure that the survey is accessible to their sales team.
You use the survey as part of a customer journey, where you have written conditional logic to create leads
based on the survey responses from each contact. These leads will be processed by Contoso's Sales team.
The sales team wants to send out surveys whenever they qualify a Lead. Contoso does not want the sales team
to have access to the Dynamics 365 Customer Voice app.
What should you do to achieve this goal?

  • A. 1. Install the "Send Customer Voice survey from Dynamics 365 app" in the Sales Hub app.
    2. Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the
    "Send Survey" button on the Lead record.
  • B. 1. Enable the Dynamics 365 Customer Voice application from the environment in Microsoft Dataverse
    to enable the feature for all licensed Dynamics 365 applications.
    2. Create a Power Automate flow to send a survey automatically every time a lead is qualified.
  • C. 1. Click on "Enable Customer Voice on Sales Hub".
    2. Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the
    "Send Survey" button on the Lead record.
  • D. 1. Enable the Dynamics 365 Customer Voice application from the environment in Microsoft Dataverse
    to enable the feature for all licensed Dynamics 365 applications.
    2. Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the
    "Send Survey" button on the Lead record.

Answer: B

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/send-survey-from-dynamics-365

 

NEW QUESTION 24
Your company is interested in gaining additional insight into customer journeys.
You have been tasked with analyzing contacts insights.
From the options presented, which three types of interactions are analyzed in Dynamics 365 for Marketing for
contacts and lead? (Choose three.) Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Appointment interactions
  • B. Survey interactions
  • C. Web interactions
  • D. Telephone interactions
  • E. Event interactions

Answer: B,C,E

Explanation:
Explanation
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/insights#categories

 

NEW QUESTION 25
You are a marketing professional.
You have created a marketing form and want content items to automatically fill in for the customer.
What is a valid form for prefill?

  • A. Survey Form
  • B. Journey Form
  • C. Subscription Center Form
  • D. Pre-fill Form

Answer: C

Explanation:
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/form-prefill

 

NEW QUESTION 26
......

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