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Download Microsoft Dynamics 365 Customer Service Functional Consultant Exam Dumps

NEW QUESTION 34
You need to search for answers to customer claims.
Which type of search should you perform?

• A. Detail
• B. Quick Find
• C. Case Relationships
• D. Related
• E. Timeline

Answer: D

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/search-knowledge-articles-csh#knowledgebase-search-control

NEW QUESTION 35
You have access to the desktop version of Microsoft Excel and Excel Online.
You need to perform a bulk update of data for 225 contacts.
What are two ways to achieve the goal? Each correct answer presents a complete solution.

• A. Export the data as a static worksheet make updates, and then save changes to Microsoft Dynamics 365.
• B. Export data as a dynamic pivot table, make updates, and then save changes to Microsoft Dynamics 365.
• C. Export the data as a static worksheet, make updates, and then import the data back into Microsoft Dynamics 365.
• D. Open the data in Excel Online, make updates, and then save changes to Microsoft Dynamics
  365.

Answer: C,D

NEW QUESTION 36
You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer.
You need to create a customer service satisfaction survey and embed it on a website.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A. On the Voice of the Customer survey, select Run in iFrame.
• B. Copy the portal web link and paste it into your website.
• C. Copy the HTML code from the iFrame URL field and paste it on your website.
• D. Copy the URL from the Anonymous link field and paste it into your website.

Answer: A,C

Explanation:
Section: Topic 4, Configure Voice of the Customer
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/distribute-survey

NEW QUESTION 37
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