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NEW QUESTION 51
The system administrator needs to ensure that all Leads coming from the website are assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will

• A. Create an assignment rule and 2 workflow rules
• B. Create 1 assignment rule with multiple criteria entries
• C. Create 3 assignment rules
• D. Use workflow rules to accomplish this

Answer: B

NEW QUESTION 52
What happens when an email is sent to a customer from a case?

• A. Case assignment rules are deleted
• B. Case escalation is reset
• C. Case escalation rules are deleted
• D. Case hierarchy is reset

Answer: B

NEW QUESTION 53
What is the maximum of time triggers per Workflow Rule?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: B

NEW QUESTION 54
What elements are required for a workflow approval process?

Answer:

Explanation:
Approval
Action
Approval Process
Approval Request
Approval Steps
Assigned Approver(s)
Email Approval Request
Initial Submission Action
Final Approval Action
Final Rejection Action
Outbound Messages
Record Locking

NEW QUESTION 55
Which of the following records can not be mass transferred?

• A. Closed Cases
• B. Closed Activities
• C. Open Activities
• D. Open Cases

Answer: B

NEW QUESTION 56
......

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