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NEW QUESTION 42
A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. What are two key considerations for this integration? Choose 2 answers

• A. Lightning Console enablement
• B. Call Center Definition File creation
• C. CTI Adapter configuration
• D. Service Console case creation configuration

Answer: B,C

NEW QUESTION 43
The Service Desk at Universal Containers is considering implementing a Service Console and is considering using Lightning Experience. Which three features are available only in Classic? Choose 3 answers

• A. Quick Text
• B. Dynamic list updates
• C. Keyboard Shortcuts
• D. Multi -monitor support
• E. Case hover

Answer: B,C,D

NEW QUESTION 44
Universal Containers wants to display a list of open cases, data form an external system, and knowledge articles in one view in Salesforce. What should a consultant recommend to meet this requirement?

• A. Configure the agent console and display the articles, case view, and external system custom object
• B. Configure the Salesforce Console for Service, integrate the external system, and enable Knowledge
• C. Configure the Salesforce Console for Service, add Visualforce components, and activate the Knowledge sidebar.
• D. Create a custom Visualforce page to display case list view, external system, and knowledge articles

Answer: C

NEW QUESTION 45
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