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NEW QUESTION 28
Digital Customer Service application configuration settings in json.cfg include which four options?
- A. Default notification preferences
- B. Service request links
- C. Knowledge management article links
- D. Default chat channel preferences
- E. Default timezone
- F. Default communication preferences
- G. Product and category filtering
- H. Knowledge management language locales
Answer: B,C,G,H
NEW QUESTION 29
Which two are true characteristics about the lifecycle of a service request?
- A. Users can reopen a service request when the status is set to "Closed".
- B. Users can reopen a service request when the status is set to "Resolved".
- C. "Closed" status is set by an automatic job after a specified number of days.
- D. "Customer working" is one of the five seeded status types.
- E. If required, users can manually set the "Closed" status for a service request.
Answer: B,C
NEW QUESTION 30
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?
- A. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
- B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
- C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
- D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
Answer: D
NEW QUESTION 31
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