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Download Oracle B2B Service 2022 Implementation Professional Exam Dumps

NEW QUESTION 28
Digital Customer Service application configuration settings in json.cfg include which four options?

  • A. Default notification preferences
  • B. Service request links
  • C. Knowledge management article links
  • D. Default chat channel preferences
  • E. Default timezone
  • F. Default communication preferences
  • G. Product and category filtering
  • H. Knowledge management language locales

Answer: B,C,G,H

 

NEW QUESTION 29
Which two are true characteristics about the lifecycle of a service request?

  • A. Users can reopen a service request when the status is set to "Closed".
  • B. Users can reopen a service request when the status is set to "Resolved".
  • C. "Closed" status is set by an automatic job after a specified number of days.
  • D. "Customer working" is one of the five seeded status types.
  • E. If required, users can manually set the "Closed" status for a service request.

Answer: B,C

 

NEW QUESTION 30
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

  • A. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
  • B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
  • C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
  • D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

Answer: D

 

NEW QUESTION 31
......

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