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NEW QUESTION 42
What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

• A. Create knowledge base articles in SAP Service Cloud.
• B. Choose the correct SAP Jam group in the knowledge base configuration settings.
• C. Integrate with MindTouch.
• D. Configure the relevant question in scoping.

Answer: B,D

NEW QUESTION 43
When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

• A. Set up a multi-step approval process.
• B. Change the priority to escalated.
• C. Push the incident to SAP Service Cloud support.
• D. Start processing.

Answer: D

NEW QUESTION 44
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. Maintenance plan
• B. Scoping attribute set
• C. Maintenance measurement and readings
• D. Set up deals

Answer: A,C

NEW QUESTION 45
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