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NEW QUESTION 52
A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

• A. UCM-PU
• B. CallServerConnector
• C. UCMDataCollector
• D. UCMServices

Answer: B

NEW QUESTION 53
During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

• A. Omni channel Database
• B. Agent Controller
• C. ORC
• D. Email Manager

Answer: D

NEW QUESTION 54
Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?

• A. Routing VDN
• B. RONA VDN
• C. Transfer VDN
• D. Ingress VDN

Answer: A

NEW QUESTION 55
To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?

• A. \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
• B. \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe
• C. \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe
• D. \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe

Answer: C

NEW QUESTION 56
The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?

• A. The AES CTI CSC user and password are Incorrect.
• B. The AES is not equipped with a correct AES license.
• C. Avaya Oceana is not equipped with an Oceana Base license.
• D. The AES Switch Link Is down to Communication Manager.

Answer: A

NEW QUESTION 57
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