ConVox omnichannelSolution enables communication across all popular channels like Voice, Chat, Video, Social Media & Email from a single user interface. It presents an integrated view of all channels for ease of management and maximum utilization of resources. Omni-channel is Suitable for Incoming & Outgoing Process, IVREnabled Contact Centers, Customer Service Agency, BPO,KPO, Debt Collection, Insurance Marketing, Customer Surveys & Loyalty Programs.omni-channel, omnichannel, omni channel contact center, omni-channel contact center,omni-channel communication platform, omni-channel solution. ivrs, ippbx, omnichannel .

source: https://www.deepijatel.com/omnichannel.php