Aeromexico Airlines MCO Terminal is based in Terminal B of Orlando International Airport (MCO), offering smooth and convenient travel for its travelers. The airline has full-service ticketing and check-in counters where passengers can get help with reservations, seating, and travel documents. Self-service kiosks are present for easy check-in and printing of boarding passes. Baggage assistance is offered by courteous staff who assist with tagging, special item handling, and lost or delayed luggage resolution. Real-time flight information is posted throughout the terminal and is also available through the Aeromexico mobile app. The customer support desk, situated close to the check-in area, provides assistance for rebooking, special services, and general information, making the process smooth and passenger-friendly from check-in to boarding.

Aeromexico's presence at MCO is a testament to its commitment to providing a convenient and pleasant travel experience, particularly for travelers between the United States and Mexico. The infrastructure and facilities within the terminal are designed to handle a high level of international passengers while ensuring convenience, ease of movement, and technological connectivity.

On arrival at Terminal B, Aeromexico passengers will notice that the airline ticketing counters are strategically positioned at the Level 3 Departure area, where they can buy new tickets, change current bookings, or get help on how to proceed with their travel plans. The ticketing agents are usually bilingual, being able to speak English as well as Spanish, to cover Aeromexico's prime target demographic. Customer service agents at the ticket counter are trained to help with fare questions, seat choice, upgrades, and general travel information. They are also knowledgeable about dealing with travel issues, including cancellations, rebookings, and special travel requests, such as group travel and unaccompanied minor assistance.

Only a step away from the ticketing lobby, the counters at check-in allow passengers the choice of finalizing their check-in process manually at the counter or through the ease of use self-service machines. The kiosks suit the needs of those passengers who would like to streamline the process of check-in and skip lengthy queues, print out boarding passes, and even print out their luggage tags at their convenience. For those who require extra assistance, Aeromexico personnel behind the check-in counters can offer help with problems at check-in, baggage checking, and the verification of documentation, particularly international travelers who will need to have their passports, and in a few instances, visa documents, verified.

The MCO terminal of Aeromexico has baggage assistance services that are designed to handle a broad spectrum of passenger requirements, ranging from simple checked bag handling to more complicated issues like oversized packages, fragile items, or lost bags. After bag check-in, Aeromexico ensures safe routing for security screening and timely loading onto the aircraft. In case of mishandled or delayed baggage, Aeromexico's on-site staff and baggage services office work closely with Orlando International Airport's Lost and Found division to trace and recover items in an efficient manner. Passengers also have the option to report and get updates through Aeromexico's web-based baggage tracking system, providing a clear and accessible process.

Flight details are easily seen throughout Terminal B through large digital flight information display systems (FIDS). The screens show current information about arrivals, departures, delays, gate assignments, and boarding times. It is easy and convenient for Aeromexico travelers to monitor their flight, with regular announcements on the public address system in both English and Spanish. Furthermore, the Aeromexico Airlines Terminal MCO website and mobile app provide real-time updates, so technology-driven travelers can track their flight status and gate number from the palm of their hand. Terminal B also features several charging stations and complimentary Wi-Fi, so passengers can remain connected and up-to-date while they wait.

Customer service services are an integral part of Aeromexico Airlines Terminal MCO, demonstrating the airline's dedication to customer satisfaction. Whether it's face-to-face support at the service counter, phone support through the customer helpline, or online communication via the Aeromexico website and mobile applications, passengers can access various avenues of support. MCO customer service counters are able to assist with changes to itineraries, missed flights, seat reassignments, and special services for disabled or mobility-reduced passengers. Additionally, Aeromexico provides assistance to language-impaired travelers, such that the language gap does not impact the quality of service offered.

The Aeromexico Airlines Terminal MCO process usually occurs at international gates located in Terminal B, which are equipped to serve international security protocols and customs regulations. Travelers are requested to report a minimum of three hours prior to international flights, to provide enough time for check-in, baggage handling, and security clearance.